Question 1

How quickly can you fix my track misalignment?

Accepted Answer

Track misalignment repairs are typically completed within 1-2 hours during a single service visit. For most track issues, our technicians carry the necessary tools and replacement parts in their fully-stocked service vehicles. If we receive your call in the morning, we can often complete same-day repairs. For emergency situations where your door is stuck open or poses a security risk, we offer quick-response service 24/7. The exact timeline depends on the severity of the misalignment and whether any track sections need replacement versus simple adjustment.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur due to several factors. The most common causes include: physical impact from vehicles or objects hitting the door or tracks; natural settling of the garage structure over time; worn or broken rollers that put uneven stress on the tracks; loose track mounting hardware that allows the tracks to shift; accumulation of debris in the tracks; and extreme temperature fluctuations that cause metal expansion and contraction. Regular maintenance inspections can identify early signs of misalignment before they become serious problems. We recommend annual tune-ups to prevent track issues and extend your door's lifespan.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations, including commercial projects. We understand that a new commercial garage door is a significant investment, which is why we partner with reputable financing companies to provide affordable payment plans. Options include 0% APR financing for qualified buyers (typically 12-24 months), extended payment terms up to 60 months, and quick approval processes. Our team can discuss financing options during your free estimate appointment. We also accept all major credit cards and can provide detailed quotes for commercial projects that may qualify for business financing or leasing programs.

Question 4

What is your warranty policy?

Accepted Answer

We stand behind our work with a comprehensive 2-year warranty on all labor and workmanship. This means if any issue arises from our installation or repair work within two years, we'll fix it at no additional cost. Additionally, new garage doors and openers come with manufacturer warranties ranging from 3-10 years depending on the product. Our warranty covers all parts and labor for defects or failures related to our installation. We recommend keeping your warranty documentation and scheduling regular maintenance to ensure your warranty remains valid.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend having your garage door professionally serviced at least once per year. Annual maintenance includes lubrication of all moving parts, safety testing, spring tension adjustment, track alignment check, hardware tightening, and a comprehensive 25-point inspection. However, if you use your garage door more than 4-5 times daily, consider bi-annual service. Regular maintenance can prevent up to 90% of common garage door problems and extend your door's lifespan by 5-10 years. Between professional visits, we recommend monthly visual inspections and listening for unusual sounds.

Question 6

Are your technicians certified and insured?

Accepted Answer

Absolutely. All our technicians are factory-trained on major garage door brands and OSHA compliant for safety protocols. We are fully licensed, bonded, and insured in the State of Oregon. Our insurance includes comprehensive general liability coverage and workers' compensation, protecting both our team and your property. We also maintain BBB A+ accreditation and Google 5-Star ratings based on verified customer reviews. When our technician arrives, they'll be in uniform with company ID, and you're welcome to verify their credentials.

Question 7

Can you repair my old garage door opener?

Accepted Answer

In most cases, yes! Our technicians are experienced in repairing all major opener brands including LiftMaster, Chamberlain, Genie, Craftsman, and more. Common repairs include circuit board replacement, gear and sprocket repair, motor issues, safety sensor problems, and remote programming. However, if your opener is more than 15-20 years old or lacks modern safety features, we may recommend replacement for safety and efficiency. We'll always provide an honest assessment and give you options—we never push unnecessary replacements. Repairs typically cost 40-60% less than a new opener.

Selma Garage Doors

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